Customers who are booked to travel between 22 December 2009 and 2 January 2010 and for 48 hours on either side of those dates who would like to take their flight at a different time can change to another BA flight departing in the next twelve months at no charge.
If a customer’s flight is actually cancelled because of industrial action, we will offer them the option to refund their ticket, rebook on to a different flight or reroute their journey on another BA flight.
"Sorry, we are unable to process your request. Please contact your booking agent."
So what are we SLF supposed to do? Book another airline and if the strike is called off get NO refund from BA or sweat it out and find ourselves marooned from our families and children this Christmas?? ******* shambles.