The heavy hearts are surely among the passengers who will never again trust their holiday flights to these leamings. It is not even that they do an outstanging job either. 3 relations returning from Vienna last evening vowed to try any airline but BA next time - aircraft tatty, service careless and haphazard. Pretty much my experience on shorthaul particularly.
Neither BA or its customers owe these people a living as they might soon find out if they continue to wear blinkers in the modern airline world.
