dual ground,At no point have I been impolite even as frustrating as this is.
Why do you think the airline refused carriage?
I have asked you this several times and you have not answered.
If you read the airlines response you might begin to understand that this is all about the guide dog.
Qantas head of communication Olivia Wirth said the Qantas counter staff did not have the authority to make the seat allocation but the airline took the matter seriously and had apologised to Ms Purcell, offered to pay expenses and was reviewing its processes.
Airlines carry people with various disabilities all the time.Are you seriously suggesting that the seat allocation trouble was for the lady because she is visually impaired or her guide dog or do you think she was refused carriage because she was wearing an offensive t-shirt or some other reason.
I know that the media gets carried away at times but the problem here seems fairly apparent and if it not why then are they offering to pay expenses and review it's processes?