Perhaps you can give me the quote from the article where Ms Purcell states that the Qantas staff said "Sorry, you cannot take a guide dog on board a Qantas aircraft"?
For the last time dual ground try reading.I even high lighted it so it was easy for you to see but apparently thats not enough.
QANTAS left a blind woman distressed and stranded interstate at night because the airline would not allow her guide dog on a flight.
I'll make it even easier Dual Ground if you cannot read a full sentence.
the airline would not allow her guide dog on a flight.
How about this one.
Qantas counter staff told her to call reservations, who told her dogs were not allowed in Adelaide airport
I know for most of the article the journo was talking in the third person dual ground but the last sentence of the article might give it away even to you.
Ms Purcell has lodged complaints with both airlines and the Human Rights Commission. ''I was shunned because I had a guide dog,'' she said.
EVERY SINGLE ONE OF YOU HAS MISSED THE POINT!
Which is very simple:
.....In the "old" QANTAS, which so many of us new and loved, the Qantas counter staff would have listened to her story compassionately, used their initiative as they were encouraged to do, immediately arranged a ticket, possibly even gratis, and maybe an upgrade to boot, personally escorted her on to the aircraft and made sure she and her dog were settled.
Err No sunfish not everyone missed the point because thats exactly what i said in my earlier post.
Staff today are so worried about making decisions they fall back on the old favourite response of 'NO'.
This practice began in Darths reign and is a sad indictment of the airline today.I agree that in the old days there would have been someone who would have understood the situation and as well as helping the lady made full use of it as a
PR exercise as well.