The Qantas dilemma: still your national carrier?

[Lodown]

For a Pom, anything British is fair game for bagging.

I hope Qantas does get its act together again. I don't think Joyce has a choice. He has to stop the bleeding. It used to be that Qantas could be relied upon for generally ontime flights, clean aircraft and for making long, tedious international flights somewhat palatable and almost pleasant, but then Dixon came along.....and after experiencing a series of long delayed and diverted flights with missed connections, U/S inflight services and cut-to-the-bone cabin services, I took my money and my bum elsewhere. It looks like a lot of other people did too.

Unfortunately for Qantas, the airlines I use now don't need to do much to retain my loyalty. If I'm indicative of the pre-Dixon era customer who was pushed out, then it's going to cost Qantas the equivalent of Dixon's bonus or more and a lot of time to get disenchanted customers back again.