PPRuNe Forums - View Single Post - The Qantas dilemma: still your national carrier?
Old 8th Dec 2009, 05:53
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Pegasus747
 
Join Date: Nov 2004
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the FAAA doesnt need to publish the comments of a few disgruntled anonymous passengers. The vast majority of crew do an outstanding job under very challenging circumstances. Speclal meals ordered and not turning up, sub standard food from catering, insufficient catering, In flight Entertainment not working, seats not reclining, seating requests not met, frequent flyer points unable to be redeemed, old broken aircraft, and criminals managing the company in some cases. Ie Freight fraud, ripping off owners (shareholders) APA bid etc.

When the things that are out of the control of the flight attendants are working ok, then perhaps you might be able to have a crack at the crew. As i said before its a handful of crew that dont give a rats anymore.... if ever, and that's not uncommon in any workplace. Managing them out of the business is the responsibility of the OBM's and Cabin Crew Management not the FAAA elected officials.

Cabin crew do an amazing job in spite of successive incompetent management types who trawl the corridors with clip boards in hand trying to find a hair out of place or a shoe heel too high.
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