No it shouldn't, because it happened, Q admit in this case it could have been handled better. Tiger should also rate a mention in the title.ANY other airline should be named as well that drops the ball like this.
Having heard her briefly in an interview and what appears to have happened is that she was given LESS priority than 'able' body people. (You listening here PJ?).
ie. Other passengers from the Tiger flight were processed at the Qantas check in. BECAUSE she had a guide dog she was told she had to ring reservations and deal with them (a cruel and inhuman punishment in itself .... sarcasm by the way). So instead of being treated equally or with more compassion she was treated with less.
Now I know some people here have an issue with the jetstar incident with the Wheelchair incident. That was a bit of a beat up IMHO. Having heard this lady on Radio she seems very reasonable.