"QANTAS left a blind woman distressed and stranded interstate at night because the airline would not allow her guide dog on a flight."
Where specifically does it say she was refused travel because of the dog? It doesn't.
Dual Ground,to help your level of comprehension,try reading the sentence more than once and without blinkers on.Generally if you are visually impaired and require a guide dog then the dog travels with you.
The problem here is that everyone is too worried to make a decision lest they lose their jobs.How on earth can an organisation work if it's employees are too scared to make decisions.
Qantas counter staff told her to call reservations, who told her dogs were not allowed in Adelaide airport.
Really,tell that to customs and quarantine.There is a big difference between taking your pet dog 'Rover' and taking a guide dog.Communications have a big part to play in this stuff up but it comes down to training and giving the right people the job not just those prepared to take the lowest pay and conditions.