Had a slight snag with BA today connected via term 3 Heathrow to Gib.
Was told that despite being checked in from Orlando, we couldnt drop the 8 bags and Jnr's Buggy till 2 hours before the flight. Having come off the ocean with 2 young kids and the wifes best attempts to kick start the US economy with her xmas shopping i didnt relish the thought of 4 hours with the bags.
The nice lady supervisor Angela(based normally in T5) on hearing our plight arranged for our bags to go in early.
Superb service. Thank you :-)