You would think Qantas would have learned something by now. This cannot be the first time such a situation occurred.
Qantas refused guide dog and stranded blind woman
ANDREW HEASLEY
December 8, 2009
QANTAS left a blind woman distressed and stranded interstate at night because the airline would not allow her guide dog on a flight.
Qantas is not alone. Tiger Airways two days earlier baulked at letting the same woman fly with her guide dog.
Donna Purcell and her husband, Ric, of Sydney, met a wall of resistance from Tiger Airways when they tried to fly return to Adelaide with her guide dog for a weekend away last month.
First, she was told that Tiger did not take dogs, then she would have to buy an extra ticket for it and even then could not be guaranteed to fly.
Eventually she convinced the airline to take her to Adelaide, but when Tiger cancelled the return flight, she approached Qantas.
Despite at least 20 seats being available on a plane that evening, Qantas asked her to stand aside while they processed other Tiger passengers.
Qantas counter staff told her to call reservations, who told her dogs were not allowed in Adelaide airport. The airline finally booked them on a flight the next day.
It left Ms Purcell and her husband stuck in Adelaide with no accommodation arranged or food for her seeing-eye dog, Hetty, a three-year-old black labrador on a special diet.
Ms Purcell has lodged complaints with both airlines and the Human Rights Commission. ''I was shunned because I had a guide dog,'' she said.
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Qantas head of communication Olivia Wirth said the Qantas counter staff did not have the authority to make the seat allocation but the airline took the matter seriously and had apologised to Ms Purcell, offered to pay expenses and was reviewing its processes.
Qantas refused guide dog and stranded blind woman