Recently booked an international flight for mrsr1 on Qantas - was using a friend's laptop and wrote the booking reference down on a scrap of paper that was then promptly lost. No matter, email receipt and eticket will follow....except it didn't. Nothing.
The airline 'helpdesk' will not help - no booking reference, and they will not even talk to me. I asked them what I should do - find the number they said. But, but .... we cannot/will not help due to privacy laws.
The only solution I can think of is to go to the ticketing desk at the airport with passport, credit card used to pay and proof of residential address and place ourselves at the mercy of the staff there (not Australian).
Anyone else have any suggestions?