It's not about Engagement, it's all about Respect, or lack there of. The new CP is trying his hardest, it's a shame he is surrounded by the same old ,same old faces.
I couldn't agree with you more. Respect seems to have evaporated out of the company, and is lost on both sides of the company. The people occupying QCA in Coward St have no respect for the staff, and their underlings have even less respect for the staff. In return, the staff have no respect for the people up the line.
Not only is respect lost, but so is trust. You can't have one without the other. Now that everything is driven by the dollar, respect only goes as far as the dollar and not a cent further. If there is a hint that a manager's bonus could be affected because of a cost blowout or, heaven forbid, an LTI, he/she will not be happy and will do whatever it takes to manipulate the figures to maintain their bonuses.
The same old faces are playing the same old games, and this is unfortunately the deep-seated culture with QF and many other big "brand" corporations.
In order to gain respect, you need to reengage the staff and gain their respect, and unfortunately, the divide seems to be getting wider.