I just applied in this most recent round. Had a phone interview a few days later and was told on the phone that I was invited to the group interview. Sorry for those who didnt get thru...
Been there plenty of times before and its a bummer...
The phone interview is pretty full on. You can expect the typical questions like :
-Tell us about a time when you went out of your way for a customer/pax to go over and above expectations? What were your actions and what was the result?
-Why do you want to work for VA?
-What motivates you in your current position?
-What frustrates you in your current position? (be sure not to bag your current employer)
Hope that helps, fingers crossed for those of you who havent heard yet
x