I wonder if its the same guy who I thought was an ATO not an FOI, that has supplied one to a school I know, and is having some nasty software bugs
.
If he is alerting you to something in a CAO and giving you an option....its not a problem.
He might just be one of the few at CASA that are genuinely interested in helping you!
Despite Forkies previous comments he knows how well the go out of there way to help