Dear Norman,
Despite your, obviously, good intentions in writing a long winded email to Andy, but perhaps it's better to first have a cup of strong coffee to help you wake up.
Can't you see the "good cop, bad cop" game going on? Good ol' Andy speaking nice conciliatory words while his henchmen are cracking the whip.
This game has been going on long before you joined (Ray Webster anyone!?) and will continue long after you've retired unless people decide to grow a backbone and start earning some respect!
Sure, there's a time to be pragmatic and there's a time to be firm, but there's
never a time to be naive and gullible...
p.s. speaking about broken promises, low moral and shattered dreams, make sure you copy in Ray when you email Andy! I'm sure he'll appreciate your comments...
