Embarrassment
For many Qantas employees the disconnection from the company stems from embarrassment.
Qantas aspires to be the best airline in the world but wont spend any money on the hard product.
Marketing creates an expectation for the passengers which in reality doesnt exist.
Qantas has he best employees but is not the best airline.
The money has been spent on airport lounges and the Exceptional building.Passengers dont spend 14 hours in lounges.They spend the time on aircraft which are in a tawdry state.Twenty five year old 767s and decaying jumbos are an embarrassment.Its hard to sell and believe in a product which is substandard .
The results from the recent survey high light this embarrassment