We can see that cutting costs is great (at the moment) for expanding RYR and EZ, but what was the opportunity cost of keeping their staff happy, gaining experience, allowing them to be more proficient at their work and have more time for the customers, building loyalty.
More time for staff spending time with customers???
We are talking about low cost operators here are we not? When did you last see an easyJet or Ryanair driver say goodbye to their customers? Then again who wants to see Terry Tracksuit and Shiela Shellsuit disembark with their lovely offsprings?
