Round and round and round we go
The 'offended' flight attendant could easily have talked to the Captain about it AFTER THE FLIGHT and avoided all of this. DO THE JOB FIRST.
In the above quote, it would be just as easy to substitute 'offended flight attendant' for 'offended Captain'. As other Captains have said earlier in this thread, they would have DONE THE JOB FIRST and dealt with the purser on the ground.
My total sympathy is with the Captain, but, in this circumstance, his mental state, sadly, seems to have been...less than optimum? A diversion, in this circumstance, seems totally unjustified...and to those pilots justifying martinet behavior, in the name of pilot solidarity, again, sadly, you undermine the profession. I am open to more evidence in the Captain's favour, but, in this case, a diversion seems beyond the pale.
Well put, SS. That has been the issue all along. It is difficult to understand why a well-balanced individual who has attained the level of Captain of a major airline, couldn't have found a better way to deal with a purser who didn't obey his commands at lightning speed. No one is questioning the Capain's authority. It's his decision-making ability and mental stability at the time that are in question.