PPRuNe Forums - View Single Post - United GRU-ORD Divert to MIA to Offload Purser
Old 26th Jul 2009, 10:37
  #438 (permalink)  
Michael Birbeck
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The rest of the CC are generally quite young and inexperienced, and require constant supervision by the cabin supervisor, to ensure that our 362 passengers are served in a reasonable manner, without the cabin being thrown into a constant state of chaos.

So, if I needed a certain item, I would have the courtesy to ask at a less busy time, so that the cabin supervisor could do his/her job without undue disruption.

In this way I receive the respect and cooperation I expect, and the CC has my cooperation so that they can do the job for which they were hired in the first place.
Sounds suspiciously like that CRM mixed wth that leadership BS to me!