leadership
It takes an exceptional personality to be a leader.
I expect pilots are trained in leadership and management to kill egomania and trust they know to manage their teams with EQ and IQ. Presidents/CEO's/surgeons/pilots need to be psychologically and intellectually excellent to have lives and fortunes entrusted to them. Real leaders live this as a personal philosophy........training notwithstanding.
From all accounts, this captain deserves to be fired.
It seems, unfortunately, he did not have the leadership/managerial skills to deal with the situation........