...anyway, where is 414A when you need some forthright opinion on Captaincy styles?
411A is right here, with his considered opinion.
Seems to me the UAL Captain was just a tad, over the top.
In over thirty years of airline flying, I have off-loaded an entire cabin crew (except the cabin supervisor) only one time.
At RUH, the cabin supervisor told me that the CC were being totally uncooperative.
They were offloaded, pronto, and replaced by those on standby at the RUH station.
I submitted my report, the cabin supervisor submitted hers...the malcontent CC were terminated, forthwith.