He or the person booking the flight on his behalf ticked the little box that says 'I agree with the above Terms and Conditions'. If he or his rep couldn't be bothered to read the full terms and conditions, I don't see how that is an Airlines fault. If you don't like ther T + C's, GO ELSEWHERE!!!!!!!
Furthermore, it's a low cost carrier FFS!!! You get what you pay for.
What he did in PNG was admirable. What he did during the award ceremony was ridiculous.
j3