Mr Fearnely made no complaints about the staff whatsoever.
My understanding is that he was most complimentary about the way he was treated by the ground staff.
Those who can't [won't?] see that his issue is with management and their bloody minded Jetstar policy and nothing more, really can't see the wood for the trees.
Those who bag him for taking a stand about having his "legs" [read wheelchair] taken from him before it was necessary have an obvious inability to see life beyond their own experiences.
Quite sad really.