Reading the comments above makes me want to cry. I've been with bmi for seven and a half years and in that time we've gone from a full service carrier, with excellent customer service on the ground and in the air to becoming a complete shambles. We're told what must be, i.e. the NBM and then expected to carry out what is basically a load of tosh.
The managment have done their level best to destroy what was a superior carrier.
Seven and a half years ago we had business cabins on all domestic services and offered such things as afternoon tea, which the pax LOVED! Our MAN/LHR flights were always rammed, not so anymore. The company is in a mess and when we dared to say so we were told that "they" the consultants and marketing wallahs knew better than the people at the sharp end. I.e. Us, the people who talk to and serve our passengers, those of us who know what our frequent flyers really want.
Good luck tomorrow all.