Originally Posted by
Enji
answered by someone with a very hard accent to understand - possibly Indian?
Another move by bmi that wasn't such a good idea. Just after they outsourced the call centre to India, I tried to book a ticket from Heathrow to Leeds and was told that I would have to fly to Edinburgh first and then EDI to LBA. On remonsrating that a direct flight was available I was informed that no direct flights were operated LHR-LBA. Gave up trying to explain and also got frustrated trying to understand the accent.........hope it s improved since.