PPRuNe Forums - View Single Post - Managing Expectations? How long is BA taking to respond to complaint e-mails?

22nd November 2009 | 20:41

#9 (permalink)

profot

Joined: Apr 2005

Posts: 75

Likes: 0

From: London

I wouldn't hold your breath, I wrote to them 3 months ago and still waiting for a response despite two chase emails...

The customer is fairly unimportant to BA management it would seem

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