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Old 22nd Nov 2009, 14:44
  #20 (permalink)  
iamorgan
 
Join Date: Aug 2006
Location: BIrmingham, UK
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I think if a drink is served in a paper cup at the top of descent, it would leave a better impression if the cc member delivering the drink said "sir, i've put it in a paper cup so that you don't have to rush/so you can keep it until landing" or something like that. This would leave a positive view of the service on the a/c -same paper cup -but gone from being a negative experience into a positive one!
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