Well I’m another one that has been very disappointed with Qantas, I use to fly them because of my loyalty, but a few years ago I flew to the UK and the trip was a nightmare with very unhappy cabin crew. I was told by one of the crew when I asked for something that they were here for my safety and not comfort, well personally I think you should be offering both because service is and comfort is what will keep people returning.
Last year we flew to the US from Western Australia, I was that annoyed with Qantas that this time I decided to fly with Singapore Airlines via Singapore the trip was allot longer but I enjoyed every bit of it, the crew were 100% the comfort and condition of the plane was 100%.
I really hope Qantas get back to where they should be but if they remain on there current track I can see more & more people selecting other airlines. Qantas it’s no longer a monopoly pull your finger out.