Rank and File Have Embraced Change
Rank and file have embraced change for over 10 years.Those that couldnt adapt have either left or been managed out of the business.
The cultural change needs to come from above.Rank and file as you call it are only as good as they are allowed to be.
There are not enough rank and file and way too many chiefs.Those that are there are way under resourced.
Compare Emirates,Singapore Airlines and Qantas.The first two are in the 21st Century.The third one is in the 19th century and blames everyone for its shortcoming instead of getting on with the job.Therein lies the problem.A management who will not accept responsibility for the mess.The names have changed.The mindset hasnt