Originally Posted by PAXboy
So - they could still have kept the pax informed as to WHY and what they were trying to do. They could have had ground staff at STN - given that was the likely diversion point for most of the LCY flights.
Are you really suggesting that BA should maintain ground staff at STN just in case they have to divert LCY-bound flights there?
It would be most informative if davey4444 were to return to this thread and complete his story - how BA dealt with the situation and how they transported the passengers back to LCY. His original post is little more than a moan about the inconvenience of being diverted, and neither of the two specific criticisms he makes in that post - the length of time it took to get the stairs to the plane and the lack of information from the Aviance ground staff - can be attributed to BA.
Neverthess, it hasn't stopped the usual BA-haters from jumping on the bandwagon.