Passion And Pride Cannot Be Trained
With the greatest of respect to LHR crew, whether your QAL or QCCA , Aussie crew have immeasurable loyalty to the Brand......this is embedded into an Aussie's DNA..... crew really do go above and beyond in customer service. We are fearless protective of the Qantas Brand.....it is like our baby.....and we challenge anyone who may harm it. That is why we are so passionate about our company. We challenge our immediate managers, our group managers, our CEO, and even our union leaders if we feel they are not doing the right thing by our baby. That is why we have the most heated discussions, debates and disagreements on this forum, more so than any other airline. We have been banned by so many MODS and punted from one area to another only because we are being protective of our baby (and combined with intense passion ...the pprune rules get broken). I'm sure most of our staff would go to the front line to defend our Brand. It represents "US"
This is a quality/attribute that cannot be trained into someone. We all take great pride in how Qantas started, remains, and hopes to become. If the brand continues to succeed, we personally succeed. Though the board would like to make it a global brand like apple, first and foremost it will remain an Aussie Icon. We have a past together. Its like family. To Aussie staff, here or as expatriates....it is more than just a job.