I was paxing from ML to BN last night and got caught up in the check-in delay. Standing in the queue for an hour was not fun.
QF guys and gals quickly (half an hour or so) implemented a manual check-in system that worked really well. It makes you wonder why they rely on computers serviced in India when the manual system worked so well. (I know the answer is related to MAN POWER)
I arrived only half an hour late and with my bags so happy customer.
Well done under adverse conditions.
