Been with them for yonks, their help desk is brilliant if a bit over attentive (they have rung me back everyday for a week to make sure the exchange problems have been cured. (speed was going down to less than a meg in the evenings as opposed to 7,5megs during the day) An engineer came out and checked the line over also changed the master skt to a broadband one that doesn't need filters. And I live in a relatively small village.