At the inaugural Holiday Extras Customers' Awards ceremony held at The Hempel Hotel in London on Monday evening, Liverpool John Lennon Airport (JLA) came away with two of the top awards - being voted ‘Best Airport' and ‘Best Airport Car Park' by Airport users, having delivered excellent customer service and consistent value for money.
The Awards were organised by Holiday Extras, the company that takes care of the 'extras' that make a holiday complete. The company is the UK market leader in discounted airport parking and airport hotels and made arrangements for 6.2 million travelers in 2008/09 selling 433,186 hotel rooms, 1,114,700 parking bookings as well as travel insurance and holiday car hire
At the event, Holiday Extras were celebrating the best of the air travel industry by asking the people who matter - their customers - what they think. Last Summer, more than 18,000 Holiday Extras customers cast their votes in the inaugural Holiday Extras Customers' Awards which are seen by many as the biggest and fairest travel awards. These travelers rated their air travel experience across ten categories, voting for 107 airlines, 26 UK airports and hundreds of airport hotels, lounges and car parks.
The stylish ceremony was hosted by renowned travel writer Simon Calder, with JLA fighting off tough competition from other UK Airports. The Airport's success on the night highlights how JLA now sets the benchmark for top quality service in air travel across the UK today.
Ian Smith, Head of Commercial Analysis for the Peel Airports Group commented, "It would have been a great achievement to have won one award last night, but to come away with two is tremendous. Much credit must go to the staff across the Airport who help to make the experience for our passengers an enjoyable one.
We've spent a lot of time recently improving the car park offer to compliment the Airport's friendly, hassle free and relaxed environment. The combination of value for money, vehicle security and the convenience of on-site parking has clearly benefited our passengers who have subsequently voted for JLA to be recognised as the best in the business for both on-site parking and the Airport as a whole."
