My experience exactly. They insisted that I refer to structures within our company that don't even exist just to satisfy their own jargon-machine. Make sure you're having a good day before you start your TKM application - it will have grown men crying with it's obstinate bureaucracy.
Have received confirmation this week that our handling company is prepared to manage the scheme on our behalf but it'll cost $ 3,000 for the set-up, $1,250 per year and $ 5 per leg. Money well spent in not having to interface with these bean-counters.
stickjoc - I downloaded some data-flow software - it was Java based that allowed me to build my data-flow diagram & then convert it to PDF for submission - it was on a trial basis & was no charge but took ages to build. PM me if you can't find it on Google & I'll dredge up a name.