Going back to Skipness' post early in this thread, "It's ALL about respect and diversity" was an unbelievable thing for the staff member to say in the circumstances described. Skipness - you did well not to rise to the bait, many people would find it difficult not to respond.
Mind you, she must have been learning up on her "buzzwords" (or "buzzphrases"!). There are some crackers out there.