The making of trouble?
First I have to say that no airline that I have worked for has failed to back me 100% when dealing with unruley pax and before the anti-RYR lot get going I was subbing for RYR and they backed me 100% too.
The reason for 50% of the trouble is that a lot more pax are frightend of flying than will admit it, add to this endless lines for check in & (so called) security and up will go the stress level. The final part of the jigsaw is a delay, they now can't smoke in the terminal so they turn to drink.
Stress, delay, drink & no smoking = trouble from people who would normaly be quite calm.
I am very anti smoking but I think that 50% of the trouble could be avoided by providing a smoking area in the gate area of the terminal, just a cage on the roof will do. After all these people are adicted to a leagal drug that the goverment makes a vast profit on, the least we can do is to let them have a puff before getting on what most of them think of as an death trap.
Unfortunatly the other 50% of trouble we will just have to deal with!