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Dear Sirs (Women too)
Cleo, are you impartial so to speak...
I understand what you say having been on both sides of the fence.
Cost in this day and age is king. Anything else and your'e kidding yourself.
"Many operators use fuel carnets so there is nothing for the FBO from fuel. Factor in staffing, heating and lighting, tea and coffee 24/7 and you can't provide a US type service in the UK without making a reasonable charge. We have to try to provide a good service and hope that it gives us the edge over the competition."
Ok. whatever.