Hello Volant Brique,
As head of Trusteer technical support I would like to address all the issues with Rapport (and the level of support) you've described here, including:
- Printing problems
- Kaspersky issues
- Uninstall sequence and removal tool
- Product being installed automatically/inadvertently
- Your dissatisfaction from my team's response
Of course I would prefer to do this via email and not this forum. The ticket ID opened when you first turned to us would be ideal for me to have, your email address also good, and you can also email our support again at
[email protected] and reference this forum and my name so that the shift will be sure to escalate it to me.
Thank you,
Nitsan