I would have to agree with Unhinged as well. I have known Bob for 20 years. He conducted my initial CPL test in 1989 and has done every IFR renewal for me to date. The two companies I worked for in Cairns from 1990 to 2000 used him as well to do all our pilots IFR and instructor renewals. I can assure you we would never have used him all this time if he was difficult to deal with or unreliable.