An example of how CASA has interfered with due process is the establishment of an "in house" ombudsman, (which is oxymoronic), with which you are forced to deal with before you can complain to the Commonwealth Ombudsman who naturally will ask... Have you persued all other avenues of redress? At the very least they have added another tier into the due process to frustrate your efforts.
I have found dealing with CASA, and I stress, on matters pertaining to their misadventures and stuff up's, is near impossible because they are too busy absolving themselves from individual or collective guilt.
Whatever process though, you should always involve your Local Federal Member whether they are good or bad. Simply because if things get to go public, they "WILL" capitalise on the publicity.
I hope all my comments are seen as constructive. However I reserve the right to fume over past issues.
bushy makes some valid points.