rr - I'll leave my clear personal views on this incident aside.
Of course you are entitled to your views - 'you' are after all our customers, and a business that stops listening to them................
What you will find amongst the posters on PPrune are pilots who are basically insecure in their own ability, status or whatever. Any question that asks 'why'/'what'/ 'how did that happen' etc is instinctively met with an attack on the poster who is either 'not a pilot so cannot comment' or gifted with poor skills in English/punctuation/syntax/grammar etc. and sometimes even an outburst of 'I'm the greatest' which even the most basic psychiatrist can readily identify.
If you have the stamina, I exhort you to stick with it and ignore those posters. If you go too far off the rails the mods should 'guide' the direction of the thread.