Disgruntled
My son flew to Sofia three weeks ago with Easyjet. He reported an excellent flight, spotless aircraft with a pleasant and helpful cabin crew. Yesterday he returned with BA from Istanbul. He reported an ancient, scruffy old 767 (ex American - the old signs still in evidence) on which some items were badly worn and not working, such as lights. Food was terrible (Turkish supplier). The cabin staff, far from being the pleasant, slick type he & I are used to, were grumpy and generally unpleasant. (He also said they were in the main "over the hill" but I won't comment on that!) Many items advertised unavailable and altogether the whole experience was "not good". Where is BA going wrong?
I have a long haul on BA coming up in four weeks with another in late January. I will be keeping my eyes wide open. It might mean a change of allegiance.