PTT,
Again.
It does not need to be either/or.
It is perfectly possible to prioritise the delivery of effect, but also to ensure that the basic admin triv is done to a good enough standard, as plenty of stations do.
I'm with you as to the matter of the good Group Captain's hat. The public don't know and wouldn't care, and leaving it on might have been worse. And he gave a good account of himself and looked smart and presentable.
Which is all I'm asking of his Station.