Never trust these surveys myself. F3G, now you've handed back your card guess I wouldn't be meeting you in T5.
Unlikely.
I don't trust these surveys, either.
LHR is nowhere near the 'world's worst airport' (whatever that means), I can think of a lot in the second and third worlds that would have the respondents screaming for mercy by comparison. Also, it is difficult to compare the whole airport, terminals vary so much.
For example, any terminal at LHR is much, much better than terminal 2 at CAI, whereas terminal 3 at CAI is brand new and comparable with T5.
But LHR is unpleasant to use, by which I mean scruffy in some areas (although some well needed refurbishment is underway), sprawling, ill signed in some areas, slow, security is a hassle, expensive (even the hotel transfer bus costs GBP4 each way), so on that basis I can see why people do not like it.
Anyway, it is good that Zurich is not the top of the list, let it keep a low profile and its numbers as they currently are
