Unfortunately, the life style does suffer due to roster changes, I am at loss to understand the disparity between lines as well...beyound my level of comprehension, what I have suggested in the past, is interdepartmental "CRM" if you will, meetings between staff and managers of all departments, so we all have a better understanding about what the others are up against...while it was well recieved, the logistics of such meetings is a bit much i would suspect, and there are some "take it or leave it" attitudes in some people's minds for sure...