What else is new?
The EC225 is in operational use as every other "new" helicopter I guess. Underpowered, overweight, lots of teething problems with "new technology".
As a footnote though. It CAN carry 2 tonns of payload 114 nautical miles farther than its older sister the L-2. That is even with all the bells and whistels attached. Aircondition units x 2, rotor deice system etc etc. The only problem being where to stow the luggage...But there is a "Luggage fix" on the way. Then again the cruise airspeed will suffer from the fix, and it is the same old story. gain some, loose some. As long as the big propeller sits on top, there are inherent issues with designing anything that is much better than anything else of the same basic layout.