Hi I had the same problem with my medical forms. If you have a new computer with windows Vista it does not work. I was in a panic as I had my doctors appointment to start the medical process on Saturday and had no paperwork! I had to the mad run to the library on friday night to print it out.
So my suggestion - Try print it out at the library or on another computer without a new version of windows.
Good Luck! The medicals are intense. I have been running around for two days now to get them done in 7 days.
KB
