A couple of thoughts I had on the programme:
1) I felt quite sorry for the pilot who O'Leary put in front of the camera by the aircraft's front door (this was taken from an old programme). O'Leary was really quite patronising with his "I told them we don't pay our pilots!" speech. The pilot looked really embarrassed by the situation.
2) The reporting wasn't impartial. Vivian had clearly never stepped foot on a Ryanair flight (he must be used to travelling BA) and the way he 'analysed' the company (e.g. when we went to Stockholm) had a blatant anti-Ryanair bias. He then took the 'I fly six sectors a day' example from the captain he interviewed and ignored the fact that 4 or 2 sectors are equally possible! Poor journalism, BBC.
3) O'Leary comes across extremely well in the full interview on the BBC website. It's the journalist who doesn't appear to know what he's talking about.