Thread drift, I know, Michael, but aren't HP round the corner from you? Do you happen to know any of their Sales staff who can explain why they produce such cr@p software? Pity - I swear by my HP printer - except when the software fails me again.
It's a long-held trueism that HP's hardware is amongst the best in class....but unfortunately their accompanying software is amongst the *worst*. This is irrespective of product.